👤 Professional Summary
IT Support Services Leader with 19+ years of experience across Penn, healthcare, financial services, and regulated environments. Specialized in endpoint operations, service delivery, procurement, vendor coordination, policy development, workflow automation, and compliance-aware support for academic, clinical, and research teams.
🎓 Education
B.S. Information Technology — Business Minor
Drexel University, Philadelphia | 2006 – 2011 | Focus: Database Administration
💼 Experience
IT Support Operations Specialist
University of Pennsylvania, Philadelphia
April 2024 – Present
- Manage endpoint support for 386 Windows and macOS systems across AD, JAMF, IBM BigFix, and MDT
- Create support documentation, operating procedures, and compliance guidance to standardize team workflows
- Provide technical guidance and workflow coordination across endpoint, AV, and support operations
- Automate AV/event coordination using Power Automate, Excel, and Teams Adaptive Cards to reduce duplicate work
- Proposed a secure on-premises AI server initiative with cost, risk, and operational support considerations
Jr. Cybersecurity Analyst
Vanguard (via Judge Group), Remote
June 2021 – March 2022
- Monitored and analyzed security events using Splunk SIEM across enterprise financial infrastructure
- Supported enterprise email security and compliance workflows within a regulated financial services environment
- Maintained DigitalGuardian DLP policies preventing data exfiltration in regulated environment
- Triaged and resolved security incidents via ServiceNow workflows
IT & A/V Consultant
Jefferson University Hospital (via EightEleven Group), Philadelphia
July 2020 – June 2021
- Deployed and administered Zoom conferencing infrastructure across multi-site healthcare environment during COVID-19
- Provided remote and on-site support using LogMeIn Rescue; resolved incidents in ServiceNow
IT Consultant
University of Pennsylvania, San Francisco
June 2019 – August 2019
- Managed classroom recording systems (Panopto), remote endpoints (MEDC/Bomgar), and infrastructure documentation in Confluence/Jira
- Analyzed Symantec AV logs and assisted with VoIP phone system migration
IT Support Specialist
University of Pennsylvania, Philadelphia
Sept 2017 – June 2019
- Managed IT operations across two major schools; imaged workstations via MDT/DeployStudio
- Pushed patches via IEM, encrypted endpoints, managed AD containers, and configured printers on Penn network
Network Administrator
BizTech Helpers, Newtown Square
May 2015 – March 2016
- Configured FortiNet firewalls, site-to-site IPSec VPNs, HP iLO server monitoring, and DNS management
- Migrated clients to Office 365; coordinated with NOCs for outage resolution
Earlier Roles
SparkNet • Drexel University • Tozour-Trane
2007 – 2014
- LAMP stack deployment on VMware vSphere, LAN administration, Exchange/AD server management, Citrix support, imaging with Symantec Ghost, and IT intern team leadership
🔧 Technologies
Python
PowerShell
Power Automate
Active Directory
Entra ID
JAMF Pro
BigFix
CrowdStrike
Splunk
VMware ESXi
Proxmox
MDT
Ollama / LLM Inference
Docker
Linux
ServiceNow
Jira / Confluence
FortiNet
Cisco
Crestron / Q-SYS
Office 365
MS Teams