👤 Professional Summary
IT Infrastructure and Operations professional with 16+ years of experience spanning financial services, healthcare, and higher education. Proven in endpoint fleet management, enterprise security operations, and cross-functional IT leadership across regulated and clinical environments. Founder of Entropy Shield, Ai Safety and Security research & development non-profit serving academic and healthcare sectors. Ready to lead IT operations where compliance, uptime, and service quality are non-negotiable.
🎓 Education
B.S. Information Technology — Business Minor
Drexel University, Philadelphia | 2006–2011 | Focus: Database Administration
💼 Experience
IT Support Operations
University of Pennsylvania, Philadelphia
April 2024 – Present
- Administered enterprise endpoint fleet of 386 Windows and macOS systems across AD, JAMF, BigFix, and MDT
- Authored departmental IT operating procedures and compliance documentation, standardizing support workflows
- Served as technical lead across endpoint, AV, and support operations — providing escalation guidance to junior staff
- Built Power Automate pipeline eliminating manual AV coordination overhead across campus events
- Authored formal hybrid AI infrastructure proposal including cost-benefit, security risk, and operational framework — submitted to IT leadership
Jr. Cybersecurity Analyst
Vanguard (via Judge Group), Remote
June 2021 – March 2022
- Monitored enterprise email security infrastructure using Proofpoint in a regulated financial environment
- Conducted insider threat monitoring and DLP enforcement via DigitalGuardian across global operations
- Analyzed security events and compliance telemetry using Splunk SIEM to support risk and fraud prevention
- Supported global risk and fraud prevention operations within Vanguard's enterprise security function
- Maintained compliance posture across financial data workflows in alignment with regulatory requirements
IT Operations & Infrastructure Consultant
Jefferson University Hospital (via EightEleven Group), Philadelphia
July 2020 – June 2021
- Served as sole on-site IT technician during COVID-19, maintaining hospital operations while staff worked remotely
- Deployed and supported Zoom infrastructure across a multi-site healthcare environment
- Resolved incidents independently via LogMeIn Rescue and ServiceNow in a live clinical setting
IT Consultant
University of Pennsylvania, San Francisco
June 2019 – August 2019
- Managed classroom recording systems (Panopto) and remote endpoints across distributed academic environment
- Analyzed Symantec AV logs and supported VoIP migration for university infrastructure
IT Support Specialist
University of Pennsylvania, Philadelphia
Sept 2017 – June 2019
- Administered IT operations across two major Penn schools — imaging, patching, encryption, and AD management
- Deployed and maintained endpoint fleet via MDT/DeployStudio and IEM across Penn network
Network Administrator
BizTech Helpers, Newtown Square
May 2015 – March 2016
- Configured FortiNet firewalls and site-to-site IPSec VPNs for SMB clients
- Migrated client environments to Office 365; coordinated NOC escalations for outage resolution
Earlier Roles
SparkNet • Drexel University • Tozour-Trane
2007 – 2014
- VMware vSphere deployment, LAN administration, Exchange/AD management, Citrix support, and IT intern team leadership
🔧 Technologies
Python
PowerShell
Power Automate
Active Directory
Entra ID
JAMF Pro
BigFix
CrowdStrike
Splunk
Proofpoint
DigitalGuardian
VMware ESXi
Proxmox
MDT
Ollama / LLM Inference
Docker
Linux
ServiceNow
Jira / Confluence
FortiNet
Cisco
Crestron / Q-SYS
Office 365
MS Teams