👤 Professional Summary
IT professional with 16+ years of experience across higher education, healthcare, and financial services, specializing in translating departmental priorities into actionable technology initiatives. Proven in cross-functional coordination, faculty and leadership stakeholder engagement, and driving technology adoption in regulated academic environments. Founder of Entropy Shield, an AI safety research organization focused on evaluating AI tools for compliance, operational risk, and strategic fit — bringing firsthand expertise in assessing AI-enabled technologies before institutional deployment. Experienced in leading complex initiatives from strategy through delivery without direct authority, and in building the sustained relationships that make technology work for the people who depend on it.
🎓 Education
B.S. Information Technology — Business Minor
Drexel University, Philadelphia | 2006–2011 | Focus: Database Administration
💼 Experience
IT Operations & Technology Lead
University of Pennsylvania (ASC), Philadelphia
April 2024 – Present
- Authored formal hybrid AI infrastructure proposal — including cost-benefit analysis, FERPA compliance risk assessment, and local/cloud routing architecture — presented to IT and academic leadership as a strategic initiative
- Configured and deployed JAMF greatly improving operational efficiancy
- Built Power Automate pipelines eliminating repeatative work
- Authored departmental IT operating procedures and compliance documentation, standardizing support workflows across the school
- Administered enterprise endpoint fleet of 386 Windows and macOS systems across AD, JAMF, BigFix, and MDT
Jr. Cybersecurity Analyst
Vanguard (via Judge Group), Remote
June 2021 – March 2022
- Monitored enterprise email security infrastructure using Proofpoint in a regulated financial environment
- Conducted insider threat monitoring and DLP enforcement via DigitalGuardian across global operations
- Analyzed security events and compliance telemetry using Splunk SIEM to support risk and fraud prevention
- Supported global risk and fraud prevention operations within Vanguard's enterprise security function
- Maintained compliance posture across financial data workflows in alignment with regulatory requirements
IT Operations & Infrastructure Consultant
Jefferson University Hospital (via EightEleven Group), Philadelphia
July 2020 – June 2021
- Served as sole on-site IT technician during COVID-19, maintaining hospital operations while staff worked remotely
- Deployed and supported Zoom infrastructure across a multi-site healthcare environment
- Resolved incidents independently via LogMeIn Rescue and ServiceNow in a live clinical setting
IT Consultant
University of Pennsylvania (Wharton), San Francisco
June 2019 – August 2019
- Managed classroom recording systems (Panopto) and remote endpoints across distributed academic environment
- Analyzed Symantec AV logs and supported VoIP migration for university infrastructure
IT Support Specialist
University of Pennsylvania (SAS), Philadelphia
Sept 2017 – June 2019
- Administered IT operations across two major Penn schools — imaging, patching, encryption, and AD management
- Deployed and maintained endpoint fleet via MDT/DeployStudio and IEM across Penn network
Network Administrator
BizTech Helpers, Newtown Square
May 2015 – March 2016
- Configured FortiNet firewalls and site-to-site IPSec VPNs for SMB clients
- Migrated client environments to Office 365; coordinated NOC escalations for outage resolution
Earlier Roles
SparkNet • Drexel University • Tozour-Trane
2007 – 2014
- VMware vSphere deployment, LAN administration, Exchange/AD management, Citrix support, and IT intern team leadership
🔧 Technologies
Python
PowerShell
Power Automate
Active Directory
Entra ID
JAMF Pro
BigFix
CrowdStrike
Splunk
Proofpoint
DigitalGuardian
VMware ESXi
Proxmox
MDT
Ollama / LLM Inference
Docker
Linux
ServiceNow
Jira / Confluence
FortiNet
Cisco
Crestron / Q-SYS
Office 365
MS Teams